Desirable Mobile Services for the Future
Info-Plant has issued a very interesting report on mobile-phone usage in Japan focusing on ‘Desirable Mobile Functions and Services’. Data was collected via a nationwide survey of mobile phone users from the networks of NTT DoCoMo, KDDI/au, and Vodafone and valid responses were received from 7,905 users. Questions asked what mobile phone functions or services were used regularly and respondents were asked to list the services or functions they would like to see added to mobile phones in the future (log in for details).
DCMX: Is it a phone that can buy stuff or a credit card that can make calls? NTT DoCoMo is hoping that millions of spend-free consumers won’t know or care about the distinction and will simply use the new ‘DCMX’ credit-card phone for, well, pretty much everything. For small, daily purchases — like a six-pack and a take-out bento lunch — use the phone’s e-money FeliCa chip with no authentication required; for larger buys (a cool Louis Vuitton bag from the Omotesando boutique), use the DCMX credit-card function with a swipe and a PIN code; later, the phone will eyeball you for biometric authorization. “We wish to combine telecoms with financial services,” says DoCoMo’s Mr i-mode, Takeshi Natsuno, in today’s video program — and if there’s a cellco anywhere in the world that can afford the value-chain coordination costs to deploy a workable phone/credit card combo, it has to be NTT DoCoMo.DCMX is a logical progression from the carrier’s popular ‘o-saifu keitai’ IC-chip handsets that can store value onboard for small, daily purchases, and the launch announcement confirms DoCoMo’s strategic course aiming squarely at making the network-connected phone the payment method of choice for millions of Japanese. Maybe one day something this useful will be offered by carriers elsewhere? 
A long-time friend of WWJ, Walter Adamson, founder and principal at Digital Investor, sat down with us to share his latest presentation, “Strategic Planning for Successful International Expansion: Lessons Learned from Asia’s Failed Experiences,” a primer on the mistakes that mobile content companies have made while trying to expand across borders, with a focus on Japan and Australia. In the Japanese case, some have succeeded, but many others have not and Walter has provided a clear outline of common mistakes.
NHK and five commercial TV broadcasters held a splashy launch party in Tokyo’s central Shinjuku train station on Saturday afternoon, announcing the official start of terrestrial ‘One-Seg’ broadcast services. The carriers have lined up accordingly: NTT DoCoMo has partnered with Nippon Television and Fuji Television, while KDDI has forged a partnership with TV Asahi.