bitWallet: Sony & DoCoMo Make Mobile Money
We’ve told you before that the celly is morphing into an e-wallet, and it looks as though it’s going to happen in 2003. bitWallet is a joint venture between Sony, NTT DoCoMo, and a bevy of banks and other interested players all salivating over potential profits. Although there are no details yet on what an e-wallet-enabled keitai will ultimately look like, today’s program shows how contactless smart cards are being used in Japan. Features an in-depth interview with sr. bitWallet staff; if you want a glimpse of the future – don’t miss this one.
One of the little-reported stories from Japan’s wireless webs is how companies big and small are using mobile for marketing, sales support, and CRM. Today, WWJ goes behind the scenes for a never-before-seen preview of the Java-based m-marketing system built for major auto maker GM’s Opel brand by Tokyo-based BeTrend Corp. Based on a custom version of BeTrend’s BeatCast engine and due to launch next month, the system provides customer support, sales and marketing information – and cool pics of the newest cars. Japan mobile at its most sophisticated – and sublime!
Each client interacting with the sign can choose to allow an icon representing the owner to be displayed on the screen; the icon can display a message like “looking for partner to attend jazz concert at 7:00PM.” If you wish to accept the offer, simply drag your icon down to “mate” with the other. The clients will then be notified how to contact each other and a date can be made on the spot. Unlike the Americans, the Japanese are building highly personal, device-to-device, and socially interactive communication capability into their system from the ground up.
After a two-year business strategy planning pause, BREW finally launched in Japan last month. From the consumer point of view, BREW and Java work more or less the same: you navigate a menu, select an application, download it, then run it. There’s little to chose on a technology basis. But BREW – like 3G – may be able to gain a leg up on Java (DoCoMo’s favored choice) if KDDI can continue to roll out cool, fun, cheap, feature-laden (and BREW-enabled) handsets – much as the carrier has done with 3G. Now that KDDI has finally rolled out BREW, we wonder how competition with Java will unfold in 2003? Ironically, BREW’s future may be intimately tied up with that of 3G. 
Tokyo’s HI Corp. has developed a 3D-graphics rendering engine that was first deployed by J-Phone/Vodafone in 2001. The software allows a cell phone to display very cool 3-D images that can be rotated, spun around, and otherwise manipulated. Now NTT DoCoMo and KDDI have adopted HI’s technology, and the company is keen to boost 3D imaging into markets elsewhere. Unfortunately, Sony, Sharp, and other heavyweights have taken notice. In the cut-throat, mobile technology ocean, will HI Corp. end up as one more little fish eaten by the big fish? Today’s program features Tokyo’s HI Corp., a 10-year-old software house founded by a bunch of students that has created some very cool technology.
In Japan, phones and PDAs are viewed within the industry as separate vertical markets. DoCoMo and other carriers – who control the development and sale of cellular devices – have not seen fit to create a hybrid phone/PDA. Is it fear of loss of control over the subscriber billing relationship? Fear of allowing foreign makers – like Nokia – into the market? Is it the lack of Japanese third-party developers who have worked with overseas platforms (like Symbian)? Today’s program looks at a company helping to stir up a market that needs some stirring.
Last year, NTT DoCoMo exported the successful i-mode concept overseas. A crucial part of that concept is the much talked-about mobile content and service provider “ecosystem” and – sure enough – Japan’s ecosystem players are following Big D’s path. Today we focus on three smaller players that have found honest-to-goodness cash revenue in Europe due at least in part to their Japan antecedents. Ironically, none are working with any of the baby i-modes over there, showing you don’t need DoCoMo to do what DoCoMo does – anywhere.
Wherein WWJ staff line up a sexy, passion-red, brand-spanking new J-T08 from Toshiba- with a stunning LCD display – against a dowdy, dull-silver, two-year-old Panasonic P209iS in the handset grudge match of the year! We also toss a Sharp SH-52 camera phone into the ring… Japan’s pocket rockets have come a long way, baby, and it’s tough to beat the Tosh’s sleek lines, world-beating LCD screen, and silky smooth sound. Like their automaker brethren of a generation ago, does this lop-sided fight mean that Japan’s handset makers have mastered the art of ‘continuous improvement?’ We think so – and this program shows you why. 
Cees van den Heijkant, CEO of KPN Mobile The Netherlands, knows wireless Internet almost better than DoCoMo does. His company studied the model, stripped it down to basics, and last April birthed a bouncing baby i-mode that now claims over 200,000 subscribers (starting with only a single, less-than-spectacular handset, no less). Not bad for a process that took a year-and-a-half, required entirely new thinking on how to manage data services, and involved a lot of effort to, as he puts it, “understand how you’re going to bring the content to the customers.” Don’t miss this program!
Dr. Kamel Maamaria, head of telecoms practice at consultancy AT Kearney, says that lots of people – especially in Europe – have tried to brush off the i-mode model as ‘a Japanese thing.’ But he says that no other model has shown that operators can make money from content. “Vodafone launching V live! is one of the best things that ever happened to DoCoMo – because what Vodafone is doing validates the i-mode model,” he adds. Watch Part I of our in-depth report highlighting Gurus and Deep Thinkers from this month’s 3G Mobile World Forum.