If at first you don’t succeed, then try again – or so says NTT DoCoMo. I-mode, NTT’s mobile multimedia messaging service, was launched in Germany, Holland and Belgium almost a year ago by network operator KPN NV (KPN), but consumers weren’t keen. Now, the Japanese mobile network operator is launching i-mode in France and Spain, and is hoping this second European push succeeds.
The past couple of weeks saw two lavish events at trendy Tokyo venues hosted by carriers NTT DoCoMo and J-Phone to fete their content provider communities (so, yes, there was a lot of overlap in the guest lists). One attendee at the J-Phone event, held at Zepp in Odaiba, reported that it was a sweaty, raucous evening with content community punters packed in six deep. “There was a lengthy line-up of folks waiting to exchange meishi business cards,” she said, adding that a good time was had, evidently, by all.
J-Phone said that on March 3 it will launch “Loco Guide,” a new service that utilizes the J-Sky mobile Internet to bring a broad range of local information to customers based on their current location. Loco Guide searches for location-specific contents so users can quickly obtain information on transportation, restaurants, leisure spots, banks, hospitals, and other services. Previously users had to search different J-Sky content services to obtain location-specific information. However, with Logo Guide, users can now access the contents of multiple sites simultaneously, thereby eliminating the inconvenience of searching different sites to find relevant information.
In Japan, phones and PDAs are viewed within the industry as separate vertical markets. DoCoMo and other carriers – who control the development and sale of cellular devices – have not seen fit to create a hybrid phone/PDA. Is it fear of loss of control over the subscriber billing relationship? Fear of allowing foreign makers – like Nokia – into the market? Is it the lack of Japanese third-party developers who have worked with overseas platforms (like Symbian)? Today’s program looks at a company helping to stir up a market that needs some stirring.
WWJ sr. contributing editor Michael Thuresson, recently returned to Los Angeles to join the LA Business Journal editorial staff, sent in a user-level review of his new Sanyo handset that he uses on the Sprint network: The faceplate looks almost exactly like my old i-appli Panasonic DoCoMo model, but the thing is three times as thick and it is much heavier. This makes it hard to tuck the phone in my front shirt pocket – the left side of my shirt is tugged down by the weight. Based on my experience of trying to download ring tones, I have to say Sprint’s user interface is disappointing.
In early 1999, Japan’s top mobile-phone company, NTT DoCoMo, received cheers from customers and analysts alike for introducing its i-mode mobile Internet service. The service, which claims 37 million subscribers and lets them check stock quotes, sports, news and other information over their cell phones, was hailed as the greatest invention in Japan since the Walkman.
Wherein WWJ staff line up a sexy, passion-red, brand-spanking new J-T08 from Toshiba- with a stunning LCD display – against a dowdy, dull-silver, two-year-old Panasonic P209iS in the handset grudge match of the year! We also toss a Sharp SH-52 camera phone into the ring… Japan’s pocket rockets have come a long way, baby, and it’s tough to beat the Tosh’s sleek lines, world-beating LCD screen, and silky smooth sound. Like their automaker brethren of a generation ago, does this lop-sided fight mean that Japan’s handset makers have mastered the art of ‘continuous improvement?’ We think so – and this program shows you why.
The level of roaming in particular is a new feature for the market, and they face a sales challenge in figuring out how to sell this to a high-end business crowd – radically unlike J-Phone’s traditional youth target. But I think that today, almost 4 years after the invention of i-mode, provision of wireless Internet is an absolute requirement for success in the Japan market, and the absence of J-Sky access – both Web and mail – with some ill-defined “later in 2003” target is a major weakness.
On December 3, J-Phone Co., Ltd. held a press conference in Tokyo to announce the launch of a new third-generation (3G) wireless network under the “Vodafone Global Standard” service name. “SMS is a form of data roaming and we also have packet roaming” said J-Phone president Darryl E. Green at last week’s 3G launch, adding, “It’s not as rich as it could be, but we’re working on many things.” Watch this exclusive report from the Tokyo event, including one-on-one interviews with Green and CTO John Thompson and highlights of 3G technology demos.
Overall, I’m underwhelmed. Handset quality and clunkiness versus feature mix are widely considered to be major factors in the fizzling of FOMA to date. I think J-Phone will have to market like heck to convince people these are any better than current (great-quality) 2G models, and if DoCoMo launches better 3G models (as they are expected to do very soon), J-Phone could be in trouble.
