Troubled Times for a Telco Titan
In early 1999, Japan’s top mobile-phone company, NTT DoCoMo, received cheers from customers and analysts alike for introducing its i-mode mobile Internet service. The service, which claims 37 million subscribers and lets them check stock quotes, sports, news and other information over their cell phones, was hailed as the greatest invention in Japan since the Walkman.

Cees van den Heijkant, CEO of KPN Mobile The Netherlands, knows wireless Internet almost better than DoCoMo does. His company studied the model, stripped it down to basics, and last April birthed a bouncing baby i-mode that now claims over 200,000 subscribers (starting with only a single, less-than-spectacular handset, no less). Not bad for a process that took a year-and-a-half, required entirely new thinking on how to manage data services, and involved a lot of effort to, as he puts it, “understand how you’re going to bring the content to the customers.” Don’t miss this program!
On December 3, J-Phone Co., Ltd. held a press conference in Tokyo to announce the launch of a new third-generation (3G) wireless network under the “Vodafone Global Standard” service name. “SMS is a form of data roaming and we also have packet roaming” said J-Phone president Darryl E. Green at last week’s 3G launch, adding, “It’s not as rich as it could be, but we’re working on many things.” Watch this exclusive report from the Tokyo event, including one-on-one interviews with Green and CTO John Thompson and highlights of 3G technology demos.