Why Sony PDAs Failed in US, but Not Japan
Sony’s design flaws, and ultimate failure, also came from a misunderstanding of its target audience, as well as poor design. But size wasn’t the problem, rather it was usability by the American consumer. (An interesting and almost-compelling analysis of differences between US and Japanese consumers that goes beyond the odious “American thumbs are too big” argument; well worth a read as this issue directly applies to 3G cell phones. — Ed.)