DoCoMo Reports Customer Data Loss
According to this statement [in Japanese] NTT DoCoMo lost customer data records for 48,000 people in the Kanto region. The missing hard-disc, reported to police June 27, had client information such as “Contractor Name” and “Phone Number” however did not contain “Customers Address”, “Credit Card Number” or “Password Details” the company said.
Machine Translation of the Statement:
In DoCoMo support Ltd. (henceforth DoCoMo support) to which NTT DoCoMo (henceforth DoCoMo) had consigned the business concerning the adjustment of the agent fee, it turned out to have lost a part of by used a cellular phone, PHS, and quick Cast of DoCoMo hard disk drive including information on the customer etc.
I apologize deeply for will the generation of such a situation, and the multiplication of worry by the customer though the fact of illegal use etc. for customer information is not confirmed at present.
This time, I will heavily catch the generation of such a situation, aim at further thoroughness of the customer information management as the entire DoCoMo group, do my best to customer’s confidence recovery, work, and come.
The outline is as follows.
1. Details
The DoCoMo support is one type hard disk drive with things except the office of this company (Tokyo Minato Ward) and keeping. One was noticed not to be found at the late-May. The loss was reported from the DoCoMo support in DoCoMo on Thursday, June 23 though it searched for the assumed place such as in offices in the DoCoMo support because it was not possible to discover it.
It kept searching for the DoCoMo support continuously afterwards, and it was not possible to discover, and the loss report was submitted to the police station at present on Monday, June 27.
2. Information such as customers included in type hard disk drive with things except loss.
In the lost hard disk drive, a part of of be done various orders (new contract, model change, and cancellation, etc.) information such as customer’s (48,000 moral duties or less)”Contractor name” and “Telephone number” will be included in the DoCoMo commodity handling shop in the Kanto Koshinetsu region in March, 2005 among customers from whom each company in the DoCoMo group in the whole country has been contracted to a cellular phone, PHS, and quick Cast since October, 2003. (Information such as customer’s “Address”, “Credit card number”, “Bank account number”, and “Various password numbers” is not included. )
Moreover, information etc. on the name etc. of the contract worker (95 moral duties) who has been engaged in the business concerning the adjustment of the agent fee in the DoCoMo support besides information on the customer of DoCoMo between October, 2003 and March, 2005 are included.
3. Action on customer
After it reports individually, I will do the apology and the explanation of the loss of information because it confronts the customer of DoCoMo that information is included in the lost hard disk drive.
Moreover, I will be set up the special call center of this case, and correspond to the inquiry of the customer.
?y inquiries from customer concerning this case ?z
Telephone number 0120-857-550
Acceptance period Thursday, June 30, 2005 – July 31(Sunday)
Acceptance time On the weekday: 9:00-19:00 and Saturday, Sunday, and holiday: 9:00-17:00.
1 A part of to been contracted a cellular phone, PHS, and quick Cast of DoCoMo that uses it for the consignment business (business concerning the adjustment of the agent fee) from DoCoMo customer’s information etc. are included in this hard disk drive.